Terms and policies

​​By enrolling in and/or attending classes at FilmLab Academy, students and their parents/guardians/carers agree to be bound by the following terms and conditions:

ENROLMENTS

Enrolments for classes are not accepted without payment.

ACCREDITATION

FilmLab's courses are currently not accredited.

While our subjects are currently non-accredited courses, there are many advantages to studying a non-accredited course, which can build your knowledge and skillset, with less cost, and learning in short periods of time.

REFUNDS

0% cancellation fee if the cancellation is made more than 4 weeks before your first term's class commences.

25% cancellation fee if cancellation is made less than 4 weeks, but more than 1 week before your first term's class commences.

50% cancellation fee is cancellation is made within 1 week of class commencing.

100% cancellation fee if cancellation is made within 2 days of class commencing.

ILLNESS / HOLIDAYS

In the event that you advise us ahead of time of illnesses, we are able to offer you a makeup session in another one of our classes, or if those do not end up working, a credit in a future term enrolment

When enrolling, please do advise us if you have a planned holiday or clash in the upcoming term, and we will take this into account for your term fees. We do ask to keep these to a minimum.

NOTICE OF FILMING AND PHOTOGRAPHY

Filming in class. Every class and production day is filmed so that students can watch their work back. By enrolling, the student and their parent, guardian or carer consent to this recording.

The student's own reel. Production-day footage may be cut into the student's own reel and given to the family, unless the enrolment form says no.

Public use needs a yes. FILMLAB publishes a student's image, footage or recordings (on its website, social media, advertising or any other promotion) only when the enrolment records a yes to public use, given by a parent, guardian or carer, or by a student over 18. That yes can be withdrawn at any time by emailing [email protected]; FILMLAB then makes no new use of the material and removes it from the channels it controls where it reasonably can.

Public events. Screenings and showcases open to the public may be photographed and filmed. A student without a yes to public use is not featured in what FILMLAB publishes.

Where a yes to public use has been given, images, photos and/or videos may be used to promote similar FILMLAB events in the future, highlight the event and exhibit the capabilities of FILMLAB. You release FILMLAB, its officers and employees, and each and all persons involved from any liability connected with the taking, recording, digitizing, or publication and use of interviews, photographs, computer images, video and/or or sound recordings.

Where a yes to public use has been given, you waive all rights you may have to any claims for payment or royalties in connection with any use, exhibition, streaming, web casting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such use, exhibiting, broadcasting, web casting, or other publication irrespective of whether a fee for admission or sponsorship is charged. You also waive any right to inspect or approve any photo, video, or audio recording taken by FILMLAB or the person or entity designated to do so by FILMLAB.

You have been fully informed of your consent, waiver of liability, and release

OTHER CONDITIONS

FilmLab reserves the right to refuse admission to a class to anyone who poses a disciplinary problem to our teachers/staff.

FilmLab reserves the right to cancel classes if they do not obtain a sustainable number of enrolments for a class. This is unlikely, but if this happens, you will be provided with alternatives or a full refund should this be the case.

FilmLab classes are not interchangeable if a class is missed due to the student’s inability to attend.

The inability of a student to attend his/her class during term time does not constitute a reason for re-imbursement of fees.

Having said this, if we are advised of this at least 2 weeks ahead of time of a planned absence (such as planned holidays), we can offer alternative subjects for classes that are known to be unavailable to attend, in the term, provided that space is available, or we can look to shift credit to a future term's enrolment. Our learning is throughout the whole year, and while missing a few classes in a term is not ideal, it is not a large impact on the learning overall. This can be discussed with us directly and will be handled on a case by case basis.

The production day is cast from the term's classes. A student who stops attending part way through the term isn't cast, unless the reason is illness, injury, a family emergency, or work or school commitments they've told us about.

FilmLab does not accept responsibility for personal property left at a venue.

It is the responsibility of a parent/guardian/carer to collect students promptly at the end of each class.

While FilmLab endeavours to ensure availability of teachers, we reserve the right to make last minute teacher substitutions.

While FilmLab endeavours to ensure consistency of venues for classes, we reserve the right to make last minute changes to venues (with notification) to parents/guardians/carers.

Children enrolled in FilmLab classes and their parents or carers are required to consent to and comply with our Privacy Policy, Child Safe Policy and Child Safety Code of Conduct, Anti-Bullying Policy and any other policies or procedures as required from time to time.

Students enrolled in classes at FilmLab will be involved in activities where they may be photographed or filmed for purposes such as inclusion in FilmLab archives and for FilmLab marketing purposes. For further information about how FilmLab may use these photographs or recordings, see the FilmLab Privacy Policy.

Upon enrolment, parents/guardians/carers and students are asked to consent to such use. Parents, guardians or carers can on behalf of their child, and students on their own behalf, may advise FilmLab that they do not wish photos or films of the student being published by FilmLab as contemplated by the Privacy Policy.

FilmLab Academy respects your right to privacy.

Below, we set out our Privacy Policy, which details how we collect, use, store and disclose information about you.

Our commitment in respect of personal information is to act consistently with the Australian Privacy Principles, as set out in the Privacy Act 1988 (Cth) and to abide by any other relevant law. For the purposes of this Privacy Statement, the word "you" includes visitors to our website and users of our services (including students and

their families).

General Privacy Policy

In providing our services, FilmLab may collect and hold some personal information. FilmLab may collect your personal information for different reasons, depending on the nature of the interactions you have with us. For example, if you are a student enrolled in our classes, workshops or productions, or parent, guardian or carer of a student, we may need to notify you in the case of changes in date or time of a performance or get in touch with you regarding details about the class or workshop in which you or your child is enrolled.

We may also use your personal information to keep you informed about upcoming performances and drama school dates and events.

Opting Out

Any time, you can inform us if you do not want your information used for direct marketing or research purposes by FilmLab Academy.

The nature of personal information collected from you and maintained generally comprises your name, address, contact details (including telephone, fax and email), and previous drama experience.

We collect personal information when we provide our services to you. Generally, when the information is collected, we will inform you why we are collecting information and how we plan to use it.

We use secure cloud storage to store the personal information we hold about you. Cloud storage and the IT servers may be located outside Australia.

Enrolments made on this website, and their daily backups, are held by Cloudflare in the Oceania region.

For situations where FilmLab collects personal information from individuals who are not customers, we will only use the personal information for the main business purpose that it was collected.

For example, we may have the contact details of an individual (such as a mobile or email address) who is our point of contact within an organisation with which we do business.

Disclosing your details to a third party

In the event that we contract out some of our functions and activities to third parties, this may mean that we may disclose your details to them. For example, we may provide names and addresses to a mailing house to mail our information to you. In these situations, we seek assurances from the relevant third party that they will not

use personal information about you except for the specific purpose for which we supply it.

We do not disclose personal information to third parties for the purposes of allowing them to direct market their products and services. However, from time to time, we

may ask your permission to disclose your contact details to a third party for a secondary purpose.

For example, if a sponsor partner wanted to make a special offer to our theatre patrons, we would first contact you to ask if you are interested in such an offer and will seek your permission before disclosing your details to this third party.

There may be certain exceptional circumstances that will warrant not obtaining your consent.

These may include circumstances where:

FilmLab needs to use or disclose personal information where it believes the use or disclosure is necessary to protect any person and/or any FIlmLab rights or property; and/or the use or disclosure of personal information is authorised or required by law (such as if FilmLab is required to disclose personal information to a court in response to a subpoena).

Access to your personal information

We will provide you with access to the personal information we hold about you (unless we are entitled to rely on an exemption under relevant legislation) and if we do not provide you with access, we will tell you why.

Photography and publishing

Filming in class. Every class and production day is filmed so that students can watch their work back. By enrolling, the student and their parent, guardian or carer consent to this recording.

The student's own reel. Production-day footage may be cut into the student's own reel and given to the family, unless the enrolment form says no.

Public use needs a yes. FILMLAB publishes a student's image, footage or recordings (on its website, social media, advertising or any other promotion) only when the enrolment records a yes to public use, given by a parent, guardian or carer, or by a student over 18. That yes can be withdrawn at any time by emailing [email protected]; FILMLAB then makes no new use of the material and removes it from the channels it controls where it reasonably can.

Public events. Screenings and showcases open to the public may be photographed and filmed. A student without a yes to public use is not featured in what FILMLAB publishes.

Where a yes to public use has been given, images, photos and/or videos may be used to promote similar FILMLAB events in the future, highlight the event and exhibit the capabilities of FILMLAB. You release FILMLAB, its officers and employees, and each and all persons involved from any liability connected with the taking, recording, digitizing, or publication and use of interviews, photographs, computer images, video and/or or sound recordings.

Where a yes to public use has been given, you waive all rights you may have to any claims for payment or royalties in connection with any use, exhibition, streaming, web casting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such use, exhibiting, broadcasting, web casting, or other publication irrespective of whether a fee for admission or sponsorship is charged. You also waive any right to inspect or approve any photo, video, or audio recording taken by FILMLAB or the person or entity designated to do so by FILMLAB.

You have been fully informed of your consent, waiver of liability, and release

Changes in our Privacy Policy

We regularly review all of our policies regularly as technology is constantly changing, as are the law and practices.

Therefore, we may change this Privacy Policy from time to time

FilmLab is committed to providing all students, staff, contractors, parents, guardians or carers and volunteers with a safe, courteous and creative environment where students can learn and achieve.

FilmLab applies a policy of ‘zero tolerance’ to acts of harassment, intimidation, bullying, cyber-bullying, disruptive or violent behaviour. All members of the FilmLab community have a responsibility to ensure that the FilmLab environment is free of bullying.

This policy is for the information of FilmLab students

What is bullying?

Bullying is repeated unwelcome or unreasonable behaviour directed towards another

person or group of persons. It is conduct that demeans, humiliates or intimidates

people either as individuals or as a group.

Bullying can take many forms. Some examples of bullying behaviour are:

verbal: teasing, using offensive names, ridiculing, spreading rumours and innuendo, abusive and offensive language, insults;

physical: physical intimidation, hitting, pushing, tripping, kicking, spitting on others;

social: hurtful non-verbal signs (e.g. rolling eyes, continued staring, finger signs, undesirable looks), offensive notes or drawings (including via electronic communication), deliberately excluding others from the group, refusing to sit next to someone, ignoring someone, practical jokes, stealing or hiding another’s property;

psychological: sending of offensive/threatening images and hurtful comments, rumour spreading, threatening to take someone’s possessions, food or money; and/or

cyber-bullying: involves the use of any information communication technology by an individual or group to carry out deliberate, isolated or repeatedly hostile behaviour that is intended to harm others, or is undertaken recklessly without concern for its impact on others.

Student responsibilities

As a student participating in FilmLab classes, workshops and/or productions, you

must:

not engage in bullying or harassing behaviour towards other students, staff members or parents, guardians or carers of other students;

treat others with respect and care;

if possible, take action if you are being bullied. For example:

remove yourself from the location where the bullying is occurring, and avoid locations where you consider this to be a high risk;

where possible, have a friend or ally near you in situations where you perceive bullying to be a possibility;

let the person know that their actions/words are hurtful and tell them to stop; and/or

tell a trusted adult/s and seek assistance from parents, guardians and carers, FilmLab staff and/or tutors); and if you witness bullying, take some action. For example:

tell someone you trust about the bullying;

do not become involved in the bullying;

where appropriate, let the person who is bullying know that their behaviour is unacceptable;

walk away with the person who is being bullied;

provide comfort and support to the person who is being bullied; and/or

encourage the person who is being bullied to seek adult assistance.

Reporting concerns

If you feel you are being harassed, bullied or intimidated you may report this concern to the Director (Peter Koevari at [email protected]) or your teacher using any means of communication with which you feel comfortable.

By attending FilmLab's classes, groups, and chats, every student and student's parent agrees to the following rules :

1. Be respectful to students and educators.
2. Be respectful of students' backgrounds and cultural identity
3. Work with what is given to you by the educators. Follow directions
4. Listen to others and what they have to say
5. Be respectful of other students' ideas
6. Strive to get the most out of classes as an individual, and do not disrupt educators, other students, and their learning
7. Our educators are working hard to teach you from a place of experience and knowledge. Students are not to teach other students in class in contrast or disagreement with FilmLab's learnings, or to disrupt delivery of content and learning.
8. Please dress respectfully to classes, whether they are online or in person. (Be ready to work in comfortable, modest clothing)
9. Carry out your expected homework in time. If you cannot, please advise one of our educators ahead of time
10. While going above and beyond is encouraged in your own growth as a student, stay within the requirements and scope of what is expected within you for our classes, groups, and chats
11. Only use FilmLab class chats for learning purposes and related to tasks requested
12. If a private inquiry must be had to do with furthering independent learning then please directly inquire with FilmLab Academy to book in additional learning
13. Please show the same respect to your classmates and teachers as you would like to receive in turn
14. Any direct communications with teachers or directors is to remain professional and respectful. Any abuse of direct communications by a student can lead to direct communications being cut off, further abuse of group chats means group chats being cut off, and multiple warnings can lead to student dismissal
15. Never threaten, hurt or intimidate anyone, or damage anyone's property, including the venue, equipment, belongings and vehicles, in class, on production days, or arriving and leaving. A student who does will be sent home and may be withdrawn from FilmLab, and threats or violence are reported to police. See section 7A of our Child Safe Policy.

Adopted by Peter Koevari, Director, FilmLab Academy (Koevari Pty Ltd), on 11 October 2026.

Amended on 1 November 2026: who holds a Blue Card (sections 3 and 5).

Amended on 10 November 2026: publishing photographs or films needs a yes on the enrolment form (section 6).

1. WHO THIS COVERS AND WHY IT EXISTS

FilmLab Academy teaches children and young people, films them every week as part of the teaching method, publishes some of that footage, and operates an agency arm that submits young performers to casting.

Every one of those activities carries a duty of care. This policy sets out what FilmLab does about it, so that a parent can read it before enrolling rather than trusting that something is in place.

It applies to every educator, contractor, crew member and volunteer who has contact with a student, and to every FilmLab activity: weekly classes, production days, private coaching sessions, shoots, and any event.

2. OUR COMMITMENT

• Every child at FilmLab has the right to feel safe, to be listened to, and to be taken seriously when they raise something.
• Safety comes before schedule, before a shot, and before a class plan.
• We would rather be told about something that turns out to be nothing than not be told at all.
• A child's culture, background, disability, sexuality and identity are respected, and any child who needs an adjustment to take part safely should have one.

3. WHO WORKS WITH OUR STUDENTS, AND HOW THEY ARE CHECKED

Every FilmLab teacher holds a current Queensland Blue Card (Working with Children Check), and so does Peter, who directs every production day. Students are supervised by a Blue Card holder at all times and are never left alone with anyone who does not hold one.

• Blue Card details are recorded in FilmLab's Blue Card register before a person begins working with students, and each holder is linked to FilmLab in the Queensland Blue Card Services portal before they start, as Queensland law requires.
• Expiry dates are tracked and renewals are actioned before they lapse.
• A person whose Blue Card is suspended, cancelled or expired does not work with students until it is current again.
• Documentation is available to any parent who asks.

4. WHAT HAPPENS IN A CLASS

• Classes run at a fixed, known venue with a scheduled start and finish time.
• It is the responsibility of a parent, guardian or carer to collect students promptly at the end of each class. This is already stated in our Terms and Conditions.
• An educator does not leave the venue while a student is still waiting to be collected.
• Students are not left alone with a single adult where it can reasonably be avoided.
• Any one-to-one coaching session is booked, scheduled and known to a parent in advance. It is never informal or unscheduled.

If a student is not collected:

• The educator stays with the student at the venue until they are collected. A student is never driven anywhere by an educator, and is never released to anyone the family has not named to FilmLab.
• At 10 minutes past finish, the educator calls the parent or carer, then the family's emergency contact, then Peter.
• At 45 minutes past finish with no contact made, the educator calls Policelink on 131 444 for advice.

Sign-in and sign-out:

• Junior students are signed out each week by name, time and who collected them, on FilmLab's sign-out sheet.
• On a production day, every student is signed in on arrival and signed out on collection.

5. WHAT HAPPENS ON A PRODUCTION DAY

A production day is different from a weekly class: it is longer, off-site, and mixes students from different classes and age groups. It therefore gets its own arrangements.

• Parents are told the venue, the start and finish time, and who will be present, before the day.
• Students are supervised by a Blue Card holder at all times. Peter, directing, holds one; crew who do not hold one are never left alone with a student.
• Junior students' scenes are shot first, and a parent or carer of each junior student stays at the location until that student's scenes are finished.
• Teen students who are not on camera stay in the shoot room, in the director's sight, and do not leave the location until they are signed out.
• Students who are not currently being filmed are supervised, not left to themselves.
• Breaks, food and water are scheduled into the day rather than fitted around the shoot.
• The location is checked for hazards before students arrive.
• A first aid kit is on site and at least one adult present knows where it is.

6. FILMING, PHOTOGRAPHY AND PUBLISHING

Filming is central to how FilmLab teaches. It is not an extra and it is not optional in class. What is optional is publication.

• Every performance may be recorded in class as part of the teaching method.
• Footage used for teaching stays with FilmLab and is used to give the student feedback.
• Footage is used to promote FilmLab, on the website and on social media, only when the enrolment records a yes to public use, as our Terms and Conditions say.
• That yes is given by a parent, guardian or carer, or by a student over eighteen, and can be taken back at any time. Saying no is always fine. That right is unconditional and exercising it does not affect a student's place, their treatment in class, or their access to anything.
• We do not publish a student's surname.
• We do not publish contact details for a student.
• A role in a film or production outside FilmLab's own teaching and promotion is covered by that production's own release, signed by a parent or carer for that production. Saying no to FilmLab publishing does not stop a family signing one.

7. BEHAVIOUR WE EXPECT, AND BEHAVIOUR WE DO NOT ACCEPT

Our Anti-Bullying Policy applies in full and sits alongside this one. In addition:

• No adult contacts a student privately outside FilmLab's own channels about FilmLab matters.
• Communication with students happens through class channels or through a parent, not through personal social media accounts.
• Physical contact is limited to what the work requires, is explained first, and stops the moment a student says stop.
• Scene material is age-appropriate. Where a scene deals with difficult subject matter, a parent is told before it is rehearsed.
• No student is photographed or filmed in a state of undress, and changing arrangements are private.

7A. WHEN A STUDENT'S BEHAVIOUR PUTS OTHERS AT RISK

Every student has the right to feel safe at FilmLab, and so does every educator. This applies in class, on production days, while arriving and leaving, and in FilmLab's online groups.

FilmLab does not accept:

• threats to hurt or kill anyone, including ones said "as a joke";
• hitting, kicking, pushing or other violence;
• intimidating anyone;
• damaging property, including the venue, equipment, and anyone's belongings or vehicles.

What happens:

1. The educator's first job is everyone's safety: separate the students, pause or end the class, and call 000 if anyone is in danger. Educators are not expected to physically restrain a student.
2. The student's parent or carer is called to collect them.
3. A threat to harm someone, or violence, is reported to police: 000 if urgent, Policelink 131 444 otherwise. The family of any student it was aimed at is told the same day.
4. The student does not return until the Director has met the family and agreed a plan, which may include conditions. Where safety cannot be assured, a student may be withdrawn from FilmLab, and classes they can no longer attend are refunded pro rata.
5. Where a student has a disability or additional needs, we make reasonable adjustments and work with the family, but the safety of other students and staff comes first.
6. We write down what happened and what we did, keep it securely, and support the student and the educator who were affected.

8. RAISING A CONCERN

Anyone can raise a concern: a student, a parent, an educator, or a bystander. You do not need to be certain, and you do not need proof.

• Concerns can be raised with any FilmLab educator, or directly with FilmLab's Child Safety Contact, the Director, Peter Koevari, at [email protected].
• A concern about an educator goes to the Director. A concern about the Director goes to the Lead Educator, and the person raising it may also go directly to the police or to the Queensland Family and Child Commission.
• We will tell you what we have done with what you told us.
• Nobody is disadvantaged for raising a concern in good faith.

If a child is in immediate danger, call 000.

9. IF SOMETHING IS REPORTED TO US

• We listen, we take it seriously, and we write down what we were told, when, and by whom.
• We do not investigate a matter that should go to police or to child protection authorities. We report it.
• We act to keep the child safe while it is dealt with, which may mean standing a person down.
• We keep the child and the family informed to the extent we properly can.

The law every adult at FilmLab works under. These duties belong to each adult personally. Telling Peter does not discharge them; telling police does.

• Failure to report (Criminal Code section 229BC, in force since 5 July 2021). Any adult who reasonably believes, or should reasonably believe, that a child under 16 (or under 18 with an impairment of the mind) is being or has been sexually abused by another adult must tell police as soon as reasonably practicable, unless they have a reasonable excuse, such as knowing it has already been reported to police. The maximum penalty is 3 years in prison.
• Failure to protect (Criminal Code section 229BB). FilmLab is an institution under this law: an entity that provides services to children under its supervision. An adult associated with FilmLab who knows there is a significant risk that another adult associated with FilmLab will commit a sexual offence against a child in FilmLab's care, and who has the power or responsibility to reduce or remove that risk, must do so. Wilfully or negligently failing to is a crime with a maximum penalty of 5 years in prison.
• Other harm. Where a child is at risk of other significant harm, FilmLab reports to Child Safety (Department of Families) or to police. If a child is in immediate danger, call 000.

What FilmLab does when a report is made to police or Child Safety: the person who made it tells Peter (or the Lead Educator, if the concern is about Peter) the same day, the record above is kept, and the family is told unless police or Child Safety advise otherwise.

10. KEEPING THIS POLICY HONEST

• This policy is reviewed every twelve months, and immediately after any incident.
• It is published on the website where a parent can read it before enrolling, not filed where it must be requested.
• Every educator reads it and the Code of Conduct before working with students, and again at each review.
• The date of the last review appears at the top of the published version.

Version 1.0, adopted 11 October 2026. Next review: October 2027, or sooner after any incident.

Adopted by Peter Koevari, Director, FilmLab Academy (Koevari Pty Ltd), on 11 October 2026.

Amended on 1 November 2026: item 9, Blue Cards.

WHAT I WILL DO

1. I put a child's safety ahead of the work. If a shot, a scene or a schedule conflicts with a student's wellbeing, the student wins. Nobody at FilmLab will ever be criticised for stopping something.
2. I treat every student with respect, whatever their background, culture, ability, sexuality or identity, and I adjust what I am doing so they can take part.
3. I listen when a student tells me something, including when it is inconvenient, unclear or delivered badly. I do not decide on their behalf that it is nothing.
4. I keep my contact with students open and accountable. I communicate through FilmLab's channels or through a parent. I do not message a student privately from a personal account, add them on personal social media, or arrange to see them outside a scheduled FilmLab activity.
5. I do not spend time alone with a student where it can be avoided. Where one-to-one work is the activity, it is scheduled, known to a parent, and takes place somewhere visible.
6. I explain physical contact before it happens and stop when asked. Screen work sometimes needs blocking, adjustment or contact between performers. I say what I am about to do, I ask, and "stop" ends it immediately with no discussion and no consequence.
7. I keep material age-appropriate, and I tell a parent before a student rehearses a scene dealing with difficult subject matter.
8. I respect a family's decision about publication. If a family has opted out of their child being published, I do not use that footage, and I do not treat the child differently for it.
9. If I hold a Blue Card, I keep it current and I tell FilmLab immediately if its status changes. If I do not hold one, I am never alone with a student.
10. I report. If I am concerned about a child's safety, whether at FilmLab or elsewhere, I tell the Director. If the concern is about the Director, I tell the Lead Educator, and I know I can go directly to the police or to child protection authorities. If a child is in immediate danger I call 000 first and tell FilmLab afterwards.

WHAT I WILL NOT DO

• Be alone with a student in a closed or private space.
• Photograph or film a student on my personal device for anything other than FilmLab work, or keep such footage after the work is done.
• Share a student's footage, image, surname or contact details outside FilmLab.
• Give a student alcohol, drugs, or anything a parent has not agreed to.
• Transport a student in my own vehicle without a parent's explicit arrangement.
• Develop a relationship with a student outside the teaching relationship, online or off.
• Discourage, delay or discredit a student, parent or colleague who wants to raise a concern.
• Assume somebody else has already reported it.

SIGNING

I have read the FilmLab Child Safe Policy and this Code of Conduct. I understand that breaching it may end my engagement with FilmLab immediately, and that some breaches must be reported to authorities regardless of my engagement.

Version 1.0, adopted 11 October 2026. First written 23 August 2026. Next review: October 2027, or sooner after any incident.

Prepared for FilmLab Academy, ABN 42 617 037 715.